Total Quality Management
Gain the skills to
- Implement a business strategy driven by Total Quality Management
(TQM)
- Accomplish the cultural transformation necessary for successful
implementation of total quality practices
- Achieve world-class status in manufacturing and service through
TQM
- Apply the Malcolm Baldrige National Quality Award guidelines
to TQM initiatives
Total Quality Management is a guided tour along the road
to total quality. It reviews the history of quality and examines
the wide variety of philosophies, concepts, and techniques for managing,
controlling and improving, quality. Finally, it takes you step-by-step
through the implementation process.
Learn how to
- Determine the impact of quality on profitability
- Adopt TQM as a fundamental business strategy
- Communicate the importance of customer focused TQM
- Use seven QC tools for data collection and analysis
Course Objective: Understand total quality concept and techniques
for managing, controlling, and improving quality. Gain the information
and skills needed to implement total quality practices.
|
