AMA Self-Study Certificate in Customer Satisfaction

Thank you for inquiring about the AMA Self-Study Certificate in Customer Satisfaction. Courses may be applied toward one certificate only. The cost of the certificate program is included in the cost of the courses. The following courses may be applied toward this certificate:

• Communication Skills for Managers, Fifth Edition
• Creative Problem Solving, Second Edition (AUDIO)
• Delivering Knock Your Socks Off Service
• How to Sharpen Your Business Writing Skills, Second Edition
• Interpersonal Communication Skills in the Workplace, Second Edition
• Keeping Customers for Life
• Knock Your Socks Off Service on the Phone (AUDIO)
• Listen and Be Listened to, Third Edition (AUDIO)
• Managing the Customer Satisfaction Process
• Practical Problem Solving Skills in the Workplace
• Successful Negotiating
• Total Quality Management

All courses are in book format unless otherwise indicated. Detailed certificate and course information, including cost and number of CEUs, may be found on the web at amanet.org under self study or in the self-study catalog. If you have further questions, please contact Educational Services at 800-225-3215 or ed_svcs@amanet.org.